Frequently Asked Questions
You can either make a booking directly on this website by using the “check availability box” to the left. Or you can call our office at Epic Getaways and Retreats at (435) 799-4645 and a reservationist will be glad to help you.
We do not allow pets in or on any of our properties at any time. There are no exceptions to this rule. Pet boarding is available at the Bear Lake Animal Hospital in Montpelier, ID (35 minute drive from resort), or you can try sites such as rover.com or care.com to find potential options closer.
Service animals are, of course, always welcome. Service animals are animals required due to a person’s disability and that have been trained to perform a certain task to assist that person. If this does not apply to your animal, please make other arrangements.
You will receive a physical voucher upon Check-In for the amount that corresponds with your reservation. Don’t lose it, you will redeem your voucher at Epic Recreation when you go to pay for your rentals. You are also welcome to book rentals online at www.epicrecreation.com. They do not take full payment for your rental reservation online, so you will still redeem the physical voucher to Epic when you go to pay in full for your rentals. These vouchers are good through summer holidays and weekends of the year of your reservation! No fine print, just have fun!
Yes, Mike’s Market is in Garden City. Also, the Bear Lake Market is located at the Shell Service Station. Please note these are “small resort markets”. Helpful tip buy food in bulk before you arrive.
There is absolutely NO SMOKING in any of our properties. If cigarette butts are found on the lawn or any areas on the property outside an additional cleaning fee will be charged.
When you leave the property it is very likely that another party will be checking in the same day. If something has been left at the property, please call us immediately at (435) 799-4645 and we will do our best to locate your item(s). We cannot be responsible for items left behind, if an item is found, we are happy to ship it back; however, the guest will be charged for shipping and handling. Please make sure to check around the room/property for all of your belongings before you depart.
We will always do our best accommodate changes, so if something comes up, please don’t hesitate to reach out. Any request to change reservation dates is subject to the cancellation policies as outlined in the individual rental agreement pertaining to the property you have rented.
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We recommend North Beach Hot Springs where Epic Recreation has on-site rentals and great sandy beaches. There are also free public beaches along the south-west shore of Bear Lake that are first-come-first-serve beaches.
During peak season check-in and check-out times are held strictly according to the corresponding property’s check-in and check-out times. When possible, we will grant requests for early check in or late check out; however, we are unable to approve such until the day of.
We provide linens and bath towels for all of our properties. They all have fully stocked kitchens as well. However, you do need to bring any special cooking ware you may need as we don’t know what exact size of pots or pans you will need. You will also need to bring you own beach towels – please DO NOT use our bath towels as beach towels OR pool towels.
Yes! All of our properties have parking for recreational vehicle trailers.
The Salt Lake City, UT International Airport is the closest airport to our properties. It is about a 2 hour drive north (depending on traffic). Occasionally guests have preferred the Logan-Cache Airport (LGU), the Ogden-Hinckley Airport (OGD), or even the Jackson Hole Airport (JAC).